Crew Member
The role of a Crew Member is vital to our operations. Responsibilities include taking orders, completing deep cleaning, and ensuring excellent customer service. You will be part of a diverse team and must work efficiently in a fast-paced environment, multitasking as needed.
Our stores become busy quickly, requiring alertness at all times. You should be ready to assist customers promptly, whether taking orders, helping with kiosks, or providing additional sauces and napkins.
The service quality we provide leaves a lasting impression and influences customer return. Listening to and valuing customers' concerns is essential.
Below are some key duties and responsibilities:
* Communicating effectively with team members
* Remaining on your feet for most of your shift
* Working efficiently in a fast-paced environment
* Stocking all areas, including frozen and dry products
* Safely lifting stock
* Taking orders at the front counter or drive-thru
* Handling cash transactions
* Collaborating with team members in your area
* Cooking and preparing food
* Managing the drinks station
* Communicating with Uber drivers involved in order delivery
* Delivering orders to customers in the dining area
* Performing cleaning tasks such as sweeping, mopping, and detailed cleaning of tables and units
* Washing dishes using established procedures
* Cleaning grease vats
* Changing cloths using washing machines
* Emptying rubbish bins
* Completing food waste counts
These duties represent some of the core responsibilities expected of a Crew Member.
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