Deputy Practice Manager - St Paul's Clinic
Employer:
NHS Jobs
Location:
Newport, NP20 4EJ
Pay:
Contract Type:
Permanent
Hours:
Full time
Disability Confident:
No
Closing Date:
10/12/2025
About this job
Responsible to: Practice Manager Hours: Part-time (flexible working considered) Location: GP Practice (Primary Care) Job Purpose The Operations Manager plays a key role in the smooth day-to-day running of the practice.
Working closely with the Practice Manager and clinical team, the post-holder will oversee front-of-house operations, staff rotas, HR processes, and facilities management to ensure safe, efficient, and high-quality service delivery.
This role requires excellent organisational skills, attention to detail, and the ability to manage people and processes in a fast-paced environment.
The Operations Manager will act as the main point of contact for reception and administrative teams, ensuring that patient access, communication, and service quality are maintained to a consistently high standard.
Key Responsibilities Staff Management and HR Supervise and support the reception and administrative teams, promoting a positive, professional, and efficient working culture.
Manage staff rotas, annual leave, and sickness cover to maintain operational continuity.
Lead by example in handling patient queries, complaints, and challenging interactions.
Support recruitment, induction, and probationary reviews for new staff.
Maintain up-to-date HR documentation including contracts, training, appraisals, and absence records.
Support the Practice Manager with employee relations, performance management, and informal HR matters.
Coordinate mandatory and role-specific training, maintaining accurate compliance logs.
Operational Management Oversee the day-to-day running of the practice, ensuring reception, telephony, and clinic operations run smoothly.
Oversee the day-to-day running of the practice, ensuring reception, telephony, and clinic operations run smoothly.
Liaise with clinical staff to coordinate appointment rotas, room allocations, and daily schedules.
Support the delivery of high-quality patient services, ensuring all staff uphold the values of dignity, respect, and confidentiality.
Monitor and review administrative workflows to improve efficiency and patient access.
Assist in the development and implementation of practice policies and standard operating procedures.
Contribute to audits, reporting, and the ongoing improvement of practice systems.
Facilities and Health & Safety Oversee building maintenance, cleaning, and security arrangements.
Ensure that statutory health and safety checks, fire safety records, and risk assessments are completed and reviewed.
Act as a liaison point for contractors, suppliers, and service engineers.
Escalate premises or compliance issues to the Practice Manager as required.
Leadership and Communication Serve as a visible and supportive presence across the practice.
Communicate effectively with staff, clinicians, and management to ensure smooth coordination of services.
Participate in staff meetings, contributing ideas to improve workflow and patient experience.
Model professionalism, integrity, and accountability in all aspects of the role.
Person Specification (Summary) Strong background in administration or operations, ideally within a healthcare or customer-focused setting.
Experience supervising staff and managing rotas.
Excellent communication and organisational skills.
Ability to handle sensitive issues with discretion and professionalism.
Practical problem-solver with a calm and structured approach.
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