Your new company
An award-winning leader in their field, you will be a part of their Sales/Customer Service team. As they go through a period of growth, they are looking to expand their team.
Your new role
Working in a friendly, supportive team providing key guidance and support to customers over the phone and responding to online queries. This is a multi-skilled role, beyond a normal call centre job, acting as the interface between the engineers and customers. You will also be required to cover the showroom, so weekend work is required.
You will answer queries from customers and resolve complaints.
Build rapport with customers
Maintain and update databases
Escalate enquiries
Showroom host - you will cover the showroom, deal with customers face to face, upsell products
Outbound calls following up on any live enquiries.
To take incoming calls and follow up by contacting potential customers. Also selling services and accessories
Answering incoming enquiries via Whatsapp, Facebook, and Web Chat
Experience.
Sales experience is essential; call centre and face-to-face showroom sales are an advantage.
Salesforce is our CRM system. Previous experience with this system would be an advantage.
Assist with other sales admin tasks, collating information and ensuring all sales leads are captured in the CRM system (Salesforce)
Ensure you follow all Health and Safety regulations / guidelines set in place.
Ensure you remain GDPR (General Data Protection Regulation) compliant
Maintain the CRM system (Sales Force) with all orders and contact notes.
Meet all KPIs set in place to a satisfactory level and above.
What you'll need to succeed
You will have excellent customer service experience and be willing to go that extra mile.
You will answer queries from customers and resolve complaints.
Clear communication skills
Ability to work in a team
Active listening skills
Multitasking skills
Able to hit KPIS
What you'll get in return
Full-time role - 5 days a week including weekends
Mon-Sat 9-6pm
Sunday 11-5pm
Uncapped bonus available
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.