Who Are We
New Bath Hotel & Spa is a beautiful 54‑bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel stands as a testament to the area’s rich history, with origins tracing back to 1745 when it began as a bathing establishment centered around a natural spring that still flows today. The hotel features a historic outdoor swimming pool known as the New Bath Hotel Lido. Established in 1934, this unique lido is supplied by mineral‑rich spring water from the nearby mountainside, ensuring a natural and chemical‑free swimming experience.
Role Responsibilities
* To establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner.
* Ensure all revenue is correctly charged and monies & keys are all securely kept at all times.
* Carry out timely and efficient morning call service as required.
* Order newspapers and deliver where necessary.
* Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary.
* Service of drinks and light refreshments during the night according to guest requests.
* To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
* To be able to check in/check out guests using the PMS system.
* To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
* Preparation of conference/board rooms as per function sheets and company brand standards.
* Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty Manager or Senior Manager on site.
* Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately.
* To be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable).
* Must attend all H&S, Fire and Food Safety Training as directed by your Line Manager.
Key Requirements
* To have worked in a hotel or accommodation services business.
* To be able to work in a fast‑paced environment and to enjoy it.
* To be able to work independently, being self‑motivated to complete the tasks.
* Flexibility – to enjoy working night shifts, seeing the operation on different days of the week including the weekends.
Benefits
* Competitive salary.
* Excellent on‑going support, training and development.
* Stakeholder Pension entitlement.
* Discounted hotel room rates for you, your friends and family.
* On‑going incentives and rewards.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Hospitality
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