Job Description
Guest Experience Manager – Cannock (Contract)
We’re seeking a passionate and proactive Guest Experience Manager to lead guest services at a high-profile shopping destination in Cannock. You’ll be the driving force behind creating memorable visits, ensuring every guest feels valued from arrival to departure.
Key responsibilities include:
* Leading and motivating the guest services team
* Elevating service standards and introducing new innovations
* Managing guest feedback and resolving issues effectively
* Overseeing commercial opportunities such as gift card sales
* Duty management on a rota basis (1 in 4 weekends and one 12-8 shift per week)
What we’re looking for:
* Proven leadership experience in a guest-focused environment (hospitality, retail, events, or similar)
* Strong people management and training skills
* Exceptional communication and problem-solving abilities
* Passion for delivering extraordinary service
This is a fantastic opportunity to make a real impact in a vibrant, fast-paced retail environment.
📍 Location: Cannock, West Midlands
📄 Contract role until end of May 2026
If you’re ready to...