Sexual Violence Single Point of Contact (SPOC) - Support Service Administrator A rewarding opportunity for an organised Administrator with strong communication skills to provide frontline support and case management administration within a trauma-informed sexual violence support service. If youve also worked in the following roles, wed also like to hear from you: Support Worker, Care Coordinator, Referral Coordinator, Service Administrator, Customer Service Advisor, Support Administrator Please Note: Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. SALARY: £24,761 FTE / Actual Annual Salary £14,857 Benefits LOCATION: West Bromwich, West Midlands JOB TYPE: Part-Time, Permanent WORKING HOURS: Wednesday to Friday 9am 5pm (22.5 hours per week) JOB OVERVIEW We have a fantastic new job opportunity for a Sexual Violence Single Point of Contact (SPOC) - Support Service Administrator to join a specialist, trauma-informed sexual violence support service based in West Bromwich. As a Sexual Violence Single Point of Contact (SPOC) - Support Service Administrator you will act as the first point of contact (SPOC) for victims and survivors, providing compassionate telephone support, coordinating referrals and ensuring accurate data entry within the case management system. The Sexual Violence Single Point of Contact (SPOC) - Support Service Administrator plays a vital role in delivering an effective referral process, liaising with multi-agency partners and supporting the allocation of clients to counsellors and Independent Sexual Violence Advisors, ensuring safeguarding and GDPR compliance at all times. DUTIES Your duties as the Sexual Violence Single Point of Contact (SPOC) - Support Service Administrator include: First Point of Contact: Receive and manage telephone and email enquiries, providing a calm, empathetic and professional response Referral Coordination: Process and triage referrals from agencies, stakeholders and self-referrals, ensuring timely responses Case Management Administration: Accurately input and maintain records on the organisations database and CRM systems Client Information Gathering: Obtain relevant information sensitively to assess support needs and safeguarding risks Allocation Support: Prepare case files and support the allocation of clients to counsellors and Independent Sexual Violence Advisors Stakeholder Liaison: Communicate effectively with multi-agency partners including safeguarding teams and statutory services Data Compliance: Ensure all documentation meets GDPR, data protection and quality assurance standards Team Support: Assist with administrative processes, reporting and induction support for new staff within the service CANDIDATE REQUIREMENTS ESSENTIAL Educated to Level 3 or equivalent (Level 2 considered with relevant background in administration or health and social care) Previous experience in a needs-led service providing information and advice to vulnerable individuals Experience with data entry, database management and maintaining accurate records Strong communication skills with the ability to engage sensitively over the telephone and in writing Proven experience of working in a professional office environment using Microsoft Office and digital systems Knowledge of safeguarding adults and children, confidentiality and GDPR compliance Ability to work independently and as part of a team, prioritising workload effectively A client-centred, non-judgemental approach with resilience when dealing with sensitive and distressing information Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Eligible to work in the UK DESIRABLE Understanding of sexual violence, domestic abuse and trauma-informed approaches Experience of working within a multi-agency or partnership environment Awareness of the Violence Against Women and Girls Strategy and the gendered nature of abuse BENEFITS 25 days annual leave plus bank holidays (pro rata) Pension scheme with employer contribution Mileage allowance Training and development opportunities Employee Assistance Programme Clinical group supervision Time off in lieu Wellbeing day and annual leave buy-back scheme This role requires an enhanced DBS check APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14405 Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in West Bromwich, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ