Contract Type
: Permanent
Salary Package: £, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year
Hours: am – pm Monday – Friday Interview Process: -stage process
Why SCC?
1. An inclusive workplace
2. Excellent package: solid basic and company benefits
3. Hybrid working & core hours in line with role requirements
4. Career development and life-long learning opportunities
5. Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To Provide Administration and Inventory support to the Repair Centre operations.
Security clearance and the willingness to apply will be required for this role.
Key responsibilities:
6. To provide a professional administration service to local Repair Centre teams.
7. To monitor and process reactive queue’s within the Repair Centre.
8. Carry out relevant Warranty Administration Processes Log Claims, arrange part returns etc.
9. Ensure that the Telephones are answered promptly at all times.
10. Request and receipt parts requests.
11. Escalate to Regional Operational Team Leads where parts are still outstanding and run the risk of not being returned within criteria.
12. Escalate any process none conformances to Line Manager.
13. Adhere to all relevant ISO standards.
14. Provide support and cover for Inventory Role as and when required.
15. Manually handle physical items with variable size and weights, assistance provided where required > person lift items.
16. To maintain your work area and ensure care of company property used
17. To undertake Health and Safety activities commensurate with post and or SCC Group Health and Safety Policy.
18. To assist the management teams in the daily running of the centre, through the above and any other duties as necessary.
Skills and experience:
19. Excellent administration skills.
20. Ability to carry out day to day tasks within agreed time scales.
21. Ability to communicate effectively.
22. Ability to work under pressure and within timescales.
23. Attention to detail.
24. Mature outlook and approach to duties.
25. Ability to understand processes and procedures.
26. To provide a level of service to internal and external customers.
27. Knowledge of stock processes and inventory management (Advantageous).
About You