About the Role
Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative, practical, and pastoral responsibilities. You will provide floating support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands-on support and efficient case management, with a strong focus on safeguarding and service delivery.
Role Responsibilities & Essential Criteria
1. Manage your own diary and property portfolio, carrying out inspections, raising work orders for repairs (including voids), and following up on completed work. This requires strong organisational skills, attention to detail, and the ability to work independently
2. Balance administrative responsibilities with direct support work, demonstrating flexibility, time management, and a commitment to service delivery
3. Proficiency in Microsoft Office and general IT competence is essential
4. Maintain regular contact with service users through face-to-face visits and telephone calls, encouraging engagement with appointments and support services. This demands excellent communication skills, persistence, and a supportive attitude
5. Support service users with health, finances, repairs, and the move-on process, using empathy, problem-solving skills, and a practical approach to meet individual needs
6. Assist with appointments and referrals, including providing fallback support when necessary. A good understanding of local services and the ability to work under your own initiative are key
7. Help service users find and secure appropriate accommodation, drawing on knowledge of housing pathways and the ability to advocate effectively
8. Arrange food parcels and ensure access to essential resources, demonstrating compassion, responsiveness, and a genuine desire to help others
9. Contribute to a front-line team supporting vulnerable individuals, including those affected by drug misuse, homelessness, mental health challenges, trafficking, and offending histories. This requires resilience, teamwork, and a strong focus on safeguarding
10. Assess individual and family needs and identify appropriate support packages to maintain independence. You must be naturally supportive, trustworthy, empathetic, and patient
11. Demonstrable experience in a similar role within housing, support, or welfare services is essential
12. Strong communication skills with both clients and colleagues, and the ability to manage conflict and challenging situations, are required
13. A full UK Driving Licence is essential for travel between properties and appointments
Benefits we can offer you
14. 25 days annual leave plus bank holidays
15. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
16. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
17. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
18. Family friendly policies
19. Company Car-for both work and personal use, Fuel Card and PPE
To drive a Mears vehicle, you must be aged over 21 have held your license over 3 months and have less than 9 points.