Are you looking for an exciting opportunity to make a difference in the housing community?
We are looking for a skilled and motivated Operations Business Manager - Repairs to join our Operations (Property) team and to help us achieve our social mission.
About the role…
Within the role you will ensure the delivery of a high‑performing, cost‑effective service that meets all legal, regulatory and statutory requirements. You’ll oversee performance monitoring, drive service improvements, and manage both in‑house operatives and external contractors to ensure work meets our standards.
You’ll be responsible for inspections, budgeting, compliance and resolving customer complaints, ensuring lessons learned drive continuous improvement. You’ll also take part in the out‑of‑hours rota, ensuring urgent issues are handled efficiently.
A strong focus on Health & Safety is essential, and you’ll work in line with Fairhive policies, particularly those relating to Responsive Repairs, Voids Maintenance and the Asset Management Framework.
This is a great opportunity for an experienced leader who can deliver high standards, motivate teams and ensure a responsive, customer‑focused service.
About you
We’re looking for someone with:
* A degree, or technical experience, built on through substantial experience in a variety of settings
* An HND in Building Surveying or equivalent
* Experience of repairs within a social housing environment
* Experience of managing trade operatives within a repairs team
* Strong verbal and written communication skills
* Excellent organisational, time management, administrative and prioritisation skills