Working Pattern: Full time
Working Arrangement: Monday – Friday / 36.25 flexible working hours
Interview Date/Type: Face to face
SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working – giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.
About the Role
We currently have an exciting vacancy within our team to enable us to continue to build on our success and bring new experience, knowledge and ideas into the team.
Our Housing Options Service Trafford (HOST) Team is based at offices in Sale Waterside. The team carries out the housing advice, options and homelessness functions for Trafford borough. This includes homelessness prevention, homelessness assessment and the provision of housing options, emergency and temporary accommodation for people in housing need in Trafford.
Responsibilities
* Provide an effective triage service for the HOST Team.
* Deal with customers and partner agency enquiries on a day‑to‑day basis.
* Support the Housing Options and Temporary Accommodation Teams in different areas of the service.
About You
* Comfortable working independently and within a team, meeting deadlines and working under pressure.
* Knowledge of administration practices and processes, data protection principles, safeguarding and housing legislation (desirable).
* Experience utilising Microsoft Office Outlook, Word and Excel (essential).
* Ability to use spreadsheets to produce data accurately and efficiently with minimal supervision, demonstrate good organisational skills, and plan and prioritise workload to meet the needs of the team.
* Self‑motivated, strong project support background, initiative and independence, drive, determination, and excellent relationship skills.
Benefits
* Generous Leave: 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
* Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working.
* Pension: Join our generous Local Government Pension Scheme for peace of mind.
* Development: Leadership programmes such as EPIC Manager and LEAP into leadership, plus access to specialist qualifications and personal coaching.
* Wellbeing: Guided wellbeing walks, tea and talk sessions, and events such as World Mental Health and National Fitness Day.
* Connect: Staff forums and Let’s Talk events to network, share ideas and hear about the exciting work happening across our council.
* Celebrate: Annual Time to Shine event, EPIC Star Awards.
Key Information
* Pre‑Employment Checks: verification of right to work in the UK, two satisfactory references and a medical check. Some roles may also require a DBS check and/or police vetting.
* We are not a licensed sponsor and cannot support with work visas.
* Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, refer to the recruitment and employment privacy notice.
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