Salary: £27,000 - 32,000 per year Requirements: 12 months experience in a helpdesk or IT support role Experience with Windows 10/11 managed support Printer and server management (2016/2019) Management of domains/DNS (GoDaddy, 123 Reg, etc.) Office 365 Admin Centre / Exchange experience SharePoint, OneDrive, and Teams support Networking (DNS, DHCP, TCP/IP) Cybersecurity solutions (AV, email security, web filtering) 2 years of experience in an MSP environment (preferred) Knowledge of Hyper-V / VMware (preferred) VOIP telephony support (3CX, Horizon) (preferred) Remote Desktop solutions (Azure WVD, RDS) (preferred) MDM solutions (Intune, Hexnode, etc.) (preferred) Experience with ConnectWise Manage, Automate RMM tools, and IT Glue (preferred) Responsibilities: Logging all actions and ensuring accurate documentation in ConnectWise Answering calls and delivering excellent customer service at all times Meeting individual and team KPI targets in line with Service Desk goals Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required Managing and maintaining IT Glue documentation for customers and internal use Collaborating with the Sales team to provide solutions and recommendations Supporting hosted environments and local infrastructure for clients Diagnosing and resolving technical issues for clients and internal teams Assisting in small to medium-sized IT projects as directed by the Service Desk Manager Applying security updates and system upgrades for clients and internal systems Setting up and configuring core servers for clients and internal use Ensuring software licensing records are maintained Providing technical support for both Mac and PC users Technologies: Azure Hyper-V Support Office 365 Security SharePoint TCP/IP VMware Web Windows Cloud More: We are a leading IT service provider looking for a skilled Service Desk Engineer (1st/2nd Line) to join our dynamic and fast-paced team. In this role, you will have the opportunity to provide high-quality IT support and solutions to a diverse client base. We offer a supportive work environment and are committed to helping you grow in your career. last updated 19 week of 2026