Right Now Group are currently working with one of the largest ground handlers at Heathrow to recruit for a Freight Operations Manager.
This role will be to lead a team of Cargo Agents and to provide and maintain a high level quality service by planning the the accurate and complete movement of cargo and mail with the agreed SLA's and current agreements with the carriers.
Job Duties for the Freight Operations Manager Role:
* Managing and directing a team of Cargo Agents, ensuring that staffing levels are sufficient for operational needs and costs.
* Manage the overtime and sickness absence and that they are kept to a minimum.
* Effective liaison with appointed airline customers and their client base. Meeting the airlines quality requirements and production of quality measures.
* Liaison with the warehouse and external contractors to ensure a speedy efficient service is provided to the airlines.
* Ensure that deadlines are met for export / import flights including vehicle offloads.
* training of staff for local operational requirements.
* Management of company and airline procedures and requirements.
Key skills for the Freight Operations Manager Role
1. Actively seek opportunities to improve service delivery and suggest improvements to the management team
2. Ensure customers and management team are kept updated of any ...