Overview
Sales Negotiator (Experienced) – Estate Agency
Location: Barry Branch
Contract: Full-time, permanent
Salary: To be discussed (dependent on experience)
About the Role
We’re looking for an experienced Sales Negotiator to join our busy residential sales team. You’ll be the first point of contact for buyers and sellers, managing enquiries, conducting viewings, and progressing sales through to completion while delivering exceptional customer service.
Responsibilities
* Manage buyer and vendor enquiries via phone, email, and walk-ins.
* Qualify applicants and match them to suitable properties.
* Conduct accompanied viewings and provide timely feedback to vendors.
* Negotiate offers to achieve the best outcome for clients in line with company policies.
* Prepare and present market appraisals support packs for valuers as needed.
* Progress agreed sales through to exchange and completion, liaising with solicitors, mortgage advisers, surveyors, and clients.
* Maintain accurate records on the CRM and ensure compliance with AML and CPRs.
* Achieve individual and branch KPIs while upholding excellent customer experience.
* Support general branch operations (window displays, property particulars, social media listings, etc.).
About You (Essential)
* Proven experience in a residential estate agency sales role (Sales Negotiator or similar).
* Strong negotiation and communication skills with a customer-first approach.
* Confident conducting viewings and managing offers.
* Excellent organisation and attention to detail; able to manage multiple pipelines.
* Competent with estate agency CRM systems and Microsoft Office/Google Workspace.
* Current UK driving licence and access to a vehicle for viewings (business insurance required).
* Solid understanding of AML requirements, CPRs, and data protection.
Desirable
* Industry qualifications (e.g., NAEA/Propertymark).
* Strong local market knowledge.
Working Hours
Monday to Friday (standard office hours).
Every other Saturday on a rota, with a weekday off in lieu on weeks when Saturday is worked.
Benefits
* Workplace pension via the NEST pension scheme.
* 20 Days Holiday, Bank holidays and additional Christmas shopping day
Compliance
Employment is subject to satisfactory references and right-to-work checks. You may be asked to provide proof of address/ID in line with AML requirements.
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