About the role
We’re recruiting two Neighbourhood Officers to join our team on a permanent basis. One post will be based in Norwich city centre; the other will be based in our North Hub (Horsham) and be expected to provide cover and support across our locations when needed. We’re looking for people who are customer-focused, build strong relationships with colleagues and partners, and can confidently organise and prioritise a busy workload.
The role involves:
1. The post holders will be responsible for the allocation and letting of empty homes in the Norwich and Norfolk area in line with our policies and procedures.
2. The post holder will deliver services that assist tenants to peaceably enjoy occupation of their homes by taking appropriate action, in accordance with Association policy, in response to incidents of neighbour nuisance, anti-social behaviour and harassment up to and including attendance and participation at County Court hearings for injunction and possession.
3. City Centre post includes ten hours a week at a scheme based within the NR5 area which is service charged to the residents and includes housing-related administrative tasks supporting an asset-based project.
4. The Horsham post will provide cover across Norfolk including covering areas where there is high demand or cover for periods of leave.
5. Support with some Health and Safety checks.
6. Working closely with our Tenancy Support Team and Income Recovery team
7. Working with professional and voluntary agencies in the development of good neighbourhood relations
8. To work with professional agencies to safeguard vulnerable adults and children
For full details on the role, please see the job description.
About You
The successful candidate will have a minimum of 5 GCSE’s including Maths and English (Grade C/Level 4) or equivalent, excellent communication skills, a positive outlook and a can-do attitude. The ideal candidate will have knowledge of tenancy agreements, housing legislation and welfare benefits. Experience of multi-agency/partnership working and experience working with customers face to face.
A driving licence and access to own vehicle is essential as travel throughout Norfolk may be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.
All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.