Summary
The apprentice will be acting as the first point of contact to the charity, processing and handling post, receiving and responding to incoming telephone calls and emails, taking messages and following up/re-directing as required.
Wage
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Business administrator (level 3)
Hours
Monday - Friday Shifts to be confirmed.
37 hours a week
Start date
Tuesday 30 September 2025
Duration
1 year 9 months
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
GENERAL ADMINISTRATION:
* Providing professional, efficient and effective administrative support to a range of Young Somerset business functions including data input, minute-taking and premises/health and safety
* Coordinating a range of routine and ad-hoc activities which ensure the smooth-running business operations of Young Somerset
* Follow up on enquiries using the most appropriate method e.g. MS Teams, phone, email etc.
* Carry out data input to identified systems, checking accuracy of data and ensuring records are complete and accurate
* Proactively monitor central inboxes daily, forwarding and dealing with enquires appropriately
* Make updates to content on the staff intranet site, as requested, to support staff self-service of key business information e.g. forms, templates, policies, booking processes etc.
* Maintain appropriate filing and archiving systems for Young Somerset, in accordance with relevant policies and statutory requirements, including GDPR; supporting archiving, file destruction and the day-to-day organisation of files and resources
* Support the development of forms, templates and staff guidance documents, following best practices and changing business or sector requirements
* Prepare documents and resources
* Undertake printing, photocopying and laminating as required
MEETINGS ADMINISTRATION:
* Arrange bookings and hospitality for meetings and events in respect of Board, SLT and staff events/training sessions
* Making enquiries and booking accommodation for practitioner interventions with children and young people
* Produce agendas and minutes for a range of priority meetings, as instructed by SLT
* Attend and actively participate in the Central Team meetings and Away Days, completing actions as required
* Co-ordinate the use of Young Somerset meeting rooms, resources and equipment
BUSINESS OPERATIONS SUPPORT:
Work alongside the Central Team colleagues to support a number of central support functions which support the smooth-running of Young Somerset including support with:
* Ordering goods and services
* Supporting routine health and safety walks by recording and monitoring actions
* Completing online or telephone enquiries/research to help influence wider decision-making
* Administration of company vehicle checks, defects and maintenance
* Project administration - updating spreadsheets, templates and drafting communication
OTHER:
* Understand, adhere to and actively implement all policies and procedures of Young Somerset
* Act as Ambassador for Young Somerset through proactive demonstration of organisational values in all internal and external communications
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
* Unit 5 6 Thistle Park, Crossway Road, Crossways Bridgwater, TA6 6LS
* 14 Riverside Place, St. James Street, Taunton, TA1 1JH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BRIDGWATER AND TAUNTON COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Level 3 Apprenticeship Standard - Business Administrator:
* Level 3 Business Administrator Standard - Knowledge, Skills and Behaviours
* Level 2 Functional Skills in English, maths and ICT, if required (exemptions apply)
An initial assessment will need to take place in order to decide on the appropriate training package.
Support to develop and demonstrate technical and wider sector-related knowledge to underpin competence within the Business Administrator Apprenticeship.
On and off the job training and location to be confirmed.
Requirements
Essential qualifications
GCSE in:
* English (grade 4 or C and above)
* Maths (grade 4 or C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Administrative skills
* Deciding and initiating action
* Working with people
* Relating and networking
* Writing and reporting
* Learning and researching
* Planning and organising
* Meeting agreed deadlines
* Working as part of a team
* Working within an office