Overview
Are you ready to be part of something truly special?
Following a phenomenal first year of trading, Unity Holidays
is continuing to build on strong foundations to deliver the best Owner and
Guest experience in the industry across our holiday park and resort operations.
At Unity Holidays, we are committed to recruiting
individuals who are not only passionate about people and exceptional service
delivery, but who also thrive from working as part of an effective and
collaborative team.
Our Experience Advisors are at the heart of the guest
journey and are often the first and last point of contact for our Holiday Home
Owners and Guests. We are looking for friendly, organised and guest-focused
individuals who take pride in delivering warm, professional and memorable
experiences from arrival through to departure.
We want every Unity Holidays team member to have the best
teammates, so together we can build experiences where our core value of Togetherness
truly shines through.
We know without doubt that an industry-leading experience
starts with our team. We set high standards of excellence and will champion
your Growth through training, confidence and learning — and we’ll always
celebrate a job well done.
About You
You’ll be a confident and approachable individual with a
genuine passion for customer service.
You’ll enjoy working in a guest-facing environment, managing
multiple priorities and ensuring every interaction is handled with
professionalism, accuracy and care. You’ll remain calm and organised during
busy periods and take pride in representing the Unity Holidays brand.
Strong communication skills, attention to detail and a
positive, solutions-focused attitude are essential for success in this role.
Key Responsibilities
* Provide
a warm, friendly and professional welcome to all guests, holiday
homeowners and visitors
* Manage
check-in and check-out processes efficiently and accurately
* Act
as a central point of information for guests regarding the resort,
facilities, services and local area
* Respond
to guest enquiries in person, by telephone and email in a timely and
professional manner
* Handle
guest feedback and concerns calmly, resolving where possible and
escalating appropriately
* Process
bookings, amendments and walk-in reservations using approved systems
* Take
payments, pre-authorisations and refunds in line with financial procedures
* Ensure
all guest accounts are settled prior to departure
* Maintain
accurate booking notes, records and reports
* Prepare
arrival packs, reports and documentation ahead of guest arrival
* Liaise
with Accommodation, Housekeeping, Maintenance and Security teams to
support smooth guest stays
* Produce
and distribute arrival and departure lists accurately
* Promote
Unity Holidays’ facilities, activities and services to enhance the guest
experience
* Upsell
upgrades and added extras where appropriate and in line with training
* Follow
all cash handling, key control, security and GDPR procedures
Experience & Skills
Essential:
* Strong
customer service and communication skills
* Confident
and professional telephone manner
* High
attention to detail and accuracy
* Ability
to remain calm, organised and guest-focused in busy environments
* Good
IT skills and confidence using booking or administrative systems
Desirable:
* Previous
experience in reception, hospitality, customer service or holiday
environments
* Experience
handling payments and basic financial administration
* Familiarity
with booking or guest management systems
Safeguarding & Compliance
This role requires compliance with safeguarding, data
protection, health & safety and security procedures.
A DBS check may be required depending on responsibilities and site
requirements.
Hours of Work
Guest Experience operations run across weekends, evenings
and peak holiday periods.
Flexibility to work variable shifts is essential.
What We Offer
* Access
to holiday park facilities and discounts
o 25%
off Food & Drink for you and your family
o 50%
off Food & Drink when on shift
* Training
and development opportunities
* Team
recognition schemes, including monthly Unity Champion awards
* Holiday
discounts across Unity Holidays parks
* Free
use of leisure facilities
* Employee
Assistance Programme providing financial, health and legal support
* A
supportive team environment in a stunning resort location
About Unity Holidays
Unity Holidays is the UK’s newest holiday park operator,
focused on delivering first-class experiences in outstanding locations.
We pride ourselves on high standards, strong teamwork and
creating environments where our team members feel supported, valued and proud
to represent the brand.
Ready to Take the Next Step?
If you’re passionate about people, service and creating
memorable guest experiences, we’d love to hear from you.
Apply now and be the welcoming face of Unity Holidays.