We have an exciting opportunity for a Head of Independent Living to lead the effective delivery of housing management services for the operation. The Head of Independent Living will manage a high performing national team to meet performance metrics and deliver enhanced customer satisfaction and positive customer outcomes in line with Group strategy and objectives. This role drives service excellence, innovation and ensures the delivery of high‑quality, person‑centred support that enables customers aged 55+ to live independently, safely and with dignity.
Responsibilities
* Lead Independent Living operational teams to deliver a responsive, customer focused and sustainable Housing Management service, putting our customers at the heart of all we do.
* Lead high performing operational teams to deliver the balanced scorecard performance metrics, exemplary service standards and compliance with all regulatory requirements within the remit.
* Support the development of and lead on implementation of local engagement plans to be able to influence other local services on behalf of customers within Independent Living.
* Lead the effective management of operational housing management activities including anti‑social behaviour and safeguarding cases, complaints, void management, compliance and customer engagement with a focus on sustaining tenancies, supporting customers and creating community cohesion to deliver positive outcomes.
* Act as a key point of contact and engagement for local stakeholders, supporting operational and customer service teams, as well as the Director of Independent Living.
* Maintain effective control of all local budgets and ensure compliance with all financial policies and procedures.
* Require a degree, management qualification or CIH 6 qualification, or willingness to undertake the latter if not yet achieved.
* Prove experience of delivering high quality housing management services.
* Have a knowledge and understanding of the political landscape of the region.
* Possess proven knowledge of organisational and reputational risk management.
* Promote a culture of inclusion, well‑being and professional development.
* Demonstrate proven experience of leading a high performing team and performance management.
* Hold a full valid UK driving licence if the role involves driving a company vehicle.
Qualifications and Requirements
* Degree, management qualification or CIH 6 qualification, or willingness to undertake the latter.
* Proven experience delivering high quality housing management services.
* Knowledge and understanding of the political landscape of the region.
* Experience of organisational and reputational risk management.
* Ability to promote a culture of inclusion, well‑being and professional development.
* Experience of leading a high performing team and performance management.
Benefits
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
* A pension scheme with employer contributions from Sanctuary.
* Life Assurance.
* Employee Advice Service including counselling.
* Cycle to Work scheme.
* Voluntary health plans.
* Employee discounts.
* Well‑being support and tools.
* Employee recognition scheme.
* Staff Networks dedicated to inclusion, providing invaluable support to colleagues.
Salary
* London area – £66,703 with an additional policy allowance of £7,410 per annum (rising to £70,214 with an additional policy allowance of £7,800 per annum after 12 months service and subject to satisfactory performance).
* South East region – £60,692 with an additional policy allowance of £6,742 per annum (rising to £63,886 with an additional policy allowance of £7,097 per annum after 12 months service and subject to satisfactory performance).
* Elsewhere in the UK – £57,802 with an additional policy allowance of £6,421 per annum (rising to £60,844 with an additional policy allowance of £6,759 per annum after 12 months service and subject to satisfactory performance).
Equality & Diversity
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
We work closely with the Home Office to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application, which we will pay for.
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