Overview
This onsite role involves shift work with hours varying by the type of survey and passengers/flights targeted. A typical week is 20 hours, rostered between 05:00 and 23:00, split over three 6–7 hour shifts per week, across up to seven days a week. The roster is released a year in advance.
What is the role? The Market Research team undertakes a range of surveys to collect information on the opinions, experiences and preferences of our customers, ensuring we can provide the best service and inform future planning choices for the airport. If you enjoy interacting with the public and are interested in helping to develop the airport of the future, then this is the role for you. It entails working both landside and airside across all areas of the airport, acting as an ambassador through positive interactions. Surveys are primarily conducted on tablets and most of the time you will work alone on a shift basis, but as part of a wider team.
Responsibilities
* On-airport face-to-face interviews undertaken on tablets using pre-loaded structured questionnaires across all areas of the airport.
* Plan your day in response to quotas and flight demands.
* Interview in accordance with the Market Research Society's Code of Conduct.
* Record quotas and update spreadsheets on Microsoft Teams.
* Attend quarterly team meetings to contribute to the success of the wider team.
* Act as ambassadors for London Gatwick Airport, carrying out interviews in a positive and professional manner.
Qualifications & Skills
* Market Research experience is an advantage.
* Airport knowledge, while not essential, would be an advantage.
* Must be able to read, understand and speak English fluently; ability to speak other languages would be an asset.
* Ability to work well as part of a team and autonomously under own initiative.
* Previous experience of working towards and prioritising targets.
* Excellent interpersonal, communication and listening skills; able to approach and engage people; able to go above and beyond to deliver great customer experience.
* Ability to work in a fast-paced and busy environment.
* Some IT skills and knowledge of MS Office.
* Must be able to get into London Gatwick to start/finish work for 05:00–23:00.
Working Details
Onsite role; shift times vary. The roster is released a year in advance.
About London Gatwick & Benefits
At London Gatwick we’re well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. We aim to make your journey to work as convenient and cost-effective as possible. We are committed to diversity, equity and inclusion, and welcome reasonable adjustments in the application process.
Rewards & Progression
* an annual bonus
* share scheme
* pension and lifestyle insurance
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