Branch Operations Administrator | East Kilbride
Join a fast-paced, supportive team driving efficient branch operations
We are currently recruiting a Branch Operations Administrator to join our client in East Kilbride. This is a fantastic opportunity to work in a dynamic environment where organisation, teamwork, and customer service are key to success.
Key Details
Location: East Kilbride
Salary: Up to £26,000 per annum
Role: Branch Operations Administrator
Reporting to: Branch Manager
Type: Mon - Fri Full-time, permanent About the Role
As a Branch Operations Administrator, you will provide essential administrative and operational support to ensure the smooth day-to-day running of the branch. You'll work closely with the Branch Manager and wider teams, playing a key role in supporting scheduling, stock control, reporting, and customer communication.
Key Responsibilities
Operational & Administrative Support
Assist the Branch Manager with daily operations and compliance
Support stock control including ordering, deliveries, and reconciliation
Maintain records, logs, and filing systems
Assist with reports, KPIs, and general administration
Manage banking, petty cash, and payment processing Planning & Scheduling
Support scheduling of fitters and maintain accurate job records
Communicate effectively with customers and technicians
Update availability for booking teams Customer Experience
Handle customer enquiries professionally
Support aftercare processes and resolve issues
Maintain high customer satisfaction standards Facilities, Health & Safety
Assist with H&S compliance and record keeping
Coordinate maintenance, cleaning, and general branch upkeep
Ensure a safe and tidy working environment Compliance & Improvements
Maintain GDPR compliance and confidentiality
Ensure processes meet company standards
Suggest improvements to increase efficiency What We're Looking For
Essential:
Highly organised with strong attention to detail
Excellent communication skills
Proactive, reliable, and able to multitask
Customer-focused with a professional approach
Competent with Microsoft Office and CRM systems
Ability to work in a fast-paced team environment Desirable:
Experience in administration, retail, or operations
Knowledge of scheduling systems or booking processes
Basic understanding of H&S and GDPR What's on Offer
Stable, full-time position
Opportunity to develop within a growing business
Supportive and team-focused working environment
Hands-on role with varied responsibilities Apply Now
If you're an organised and proactive individual looking to build a career in operations and administration, we'd love to hear from you