About the role
Are you a proactive problem-solver with a passion for bridging the gap between cutting-edge technology and commercial excellence?
We have an exciting opportunity for an experienced Application Manager to join our team and take ownership of our operational systems. This is a high-impact role at the heart of TMS (Total Marketing Support), where you will transform how we use our core applications to our operations to the next level.
As Application Manager, you won’t just maintain systems; you will be the architect of operational efficiency. You’ll dive deep into our platforms to unlock under-utilised features, streamline complex workflows, and an integral to supporting on seamless system integrations. Whether you’re providing expert guidance to global clients or collaborating with third-party developers on future roadmaps, your work will directly empower our teams to deliver world-class results.
Key responsibilities include:
1. System Ownership: Act as the internal lead for core applications, ensuring configuration and performance meet business and client requirements
2. Process Optimisation: Identify and implement workflow improvements to reduce manual tasks and drive adoption of advanced system features
3. User Support & Training: Provide expert troubleshooting and lead training initiatives for internal, client, and supplier teams
4. Data & Integration: Support API-led integrations and ensure high standards of data accuracy, consistency, and compliance across all reporting
5. Change Management: Lead application upgrades, module rollouts, and process redesigns to align with strategic goals
6. Collaboration: Partner with third-party providers on roadmap development and work across functions to support commercial and technical projects.
If you have experience with Job Management, ERP or similar systems and are looking for an opportunity to define new processes and make a tangible impact - then we might be looking for you!
About you
7. 3+ years supporting and maintaining enterprise applications, ideally within print, POS, creative production, or supply chain environments
8. Strong understanding of procurement workflows, financial processes and supplier management
9. Detail-focused with a passion for process optimisation and the ability to use system metrics to inform improvement initiatives
10. Excellent stakeholder engagement skills, with the ability to translate technical requirements into commercial solutions
11. A strong sense of ownership and the ability to work independently in a fast-paced, multi-country environment
12. Understanding of ITIL practices and project management frameworks; experience in platform configuration and user training
Benefits
13. Competitive salary
14. Discretionary bonus
15. 25 days holiday plus bank holidays
16. Pension scheme, life assurance and income protection
17. Employee Assistance Programme
18. Employee Discounts
19. Cycle to work scheme
Location: This is a full time, remote role with some travel to sites in Manchester and London as required
About us
TMS Global is a leading subsidiary of DS Smith, a renowned packaging and display manufacturing company, and together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. Operating across 97 global markets, TMS Global specializes in retail display, print, and packaging outsourcing. Our TMS family consists of just over 300 people who are spread internationally across Europe, AMEA, and the Americas.
We are currently growing our UK client services team to support one of our large multi-national FMCG customers, with some very popular brands, to deliver a managed service for their POS and Display requirements.
We aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.
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