1st Line Support Analyst⏳ 37.5 hours per week – Weekend work will be introduced in the future Hybrid – Work from home and our Toddington officeAt Moto, we believe in fostering a supportive and empowering workplace where everyone has the opportunity to thrive. If you’re passionate about delivering quality, love problem-solving, and enjoy being part of an award winning team that values collaboration, we’d love to welcome you!We’re shaping the future of motorway rest stops, and we want you to be part of this exciting journey.About the RoleAs a 1st Line Support Analyst, you will play a vital role in ensuring our IT systems run smoothly, offering friendly and efficient support to our colleagues across our sites and offices.This is an exciting time to join us, as we’re making big investments in our IT and infrastructure. We're looking for a skilled and proactive individual to complement our fantastic team.Why Join Us?✅ Competitive salary & benefits: Up to 10% bonus✅ Generous time off: 25 days holiday✅ Exclusive discounts: Up to 60% off for you, your partner, and loved ones✅ Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance✅ Career development: Fantastic training opportunities, including funding for qualificationsYour ResponsibilitiesBe the friendly first point of contact for IT queries, ensuring colleagues feel supportedProvide exceptional customer service with patience and a problem-solving mindsetManage IT requests, troubleshoot issues, and escalate where necessaryWork efficiently to resolve technical incidents remotelyEnsure accurate ticket logging and maintain clear communication on progressSupport 2nd/3rd Line escalations when requiredKeep systems running smoothly by maintaining detailed technical recordsWhat You’ll BringExperience with Windows Desktop (10/11) in a business environmentStrong troubleshooting skills for technical faultsKnowledge of Active Directory administration and Microsoft 365 applicationsExperience in business application supportEPOS (Electronic Point of Sale) experience is a bonus!We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work–life balance. Ready to be part of something exciting? Join Moto in our mission in brightening peoples' journeys through life. APPLY NOW!INDCS