Research and Insight Analyst Bedford (Hybrid Working) £38,157 per annum Permanent Full Time - Monday – Friday 9.00am - 5.00pm (flexible within business needs) Are you passionate about customer satisfaction? We are currently looking for a customer focussed Research and Insight Analyst to proactively support an on-going programme of research and insight analysis to develop customer experience improvements across the organisation. We are seeking an individual with a passion for championing the customer voice through the collection and analysis of customer satisfaction data, communicate findings and make service improvement recommendations. What you will be doing: * Effectively support the delivery of research projects from the early scoping stage through to reporting, communicating findings and making recommendations as appropriate. * Support all customer insight work – being the champion for research and analytics. * Use data analytics skills to triangulate various data sources to bring together the full customer feedback picture and make recommendations for service improvements. * Work collaboratively with all business functions to ensure feedback is collected effectively and used in an outcome-based approach. * Apply research findings within the business to inform evidence-based decision making and ‘tell the story’. We’d love to meet someone with: * Experience of working with customers. * Excellent IT skills to include MS Word, Excel, and Outlook, PowerPoint. * Ability to use different analysis techniques such as sentiment analysis and key driver analysis, and able to interpret data, especially through Power BI reports(D). * Understanding of research methods such as customer effort and NPS, and able to interpret data. * Demonstrate excellent communication skills and the ability to communicate and establish effective working relationships at all levels. * Great listening skills are essential. * The ability to clarify and communicate customer experiences and suggest service improvements based on findings. Amongst what we offer you is: * A competitive salary of £38,157 per annum * 28 days holiday PLUS Bank Holidays * A generous contributory pension scheme * Private health care * Free life assurance * Access to an extensive suite of wellbeing services and tools including a digital gym * Opportunities for learning and development * Discounted gym membership * Retail discount scheme * Hybrid Working Please note the successful candidate will need to complete a basic DBS application. Closing date: 31st October 2025 Interviews to be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible