Job Description We are seeking a dedicated and professional Reception Manager to lead our front desk team and ensure an exceptional guest experience. This role requires a dynamic individual capable of managing daily front office operations, driving service excellence, and supporting the operations Manager in maintaining smooth and efficient service delivery. Key Responsibilities: The main responsibilities and tasks of this position are as listed below, but not limited to these: Assist guests with check-in and check-out processes, including cashiering duties to ensure smooth transactions Define, coordinate, and manage a service delivery system utilising resources, tools, data, and service standards to maintain high guest satisfaction Provide a warm and professional welcome to guests upon arrival, registering them accurately and issuing room keys following established standards Efficiently assist guests throughout their stay by addressing requests, handling feedback, providing directions, and offering personalized suggestions Manage guests’ emails, messages, incoming phone calls and complaints promptly and courteously Maximise room revenue by upselling to higher rate categories and securing the best possible rates for walk-in guests Meet, greet, and facilitate seamless rooming arrangements for VIP guests, ensuring a memorable experience Ensure efficient financial controls are implemented and followed Lead and motivate the front office team to maintain high standards of service and operational efficiency Perform any related duties and special projects as requested by the Operations Manager Function as a duty manager when required.