A confidential client in the London property market is seeking an experienced Facilities Manager to oversee a diverse portfolio of mixed-use assets. Acting on behalf of the landlord, you will ensure the delivery of high-quality FM services, statutory compliance, and smooth day-to-day operations across several sites. This is a key role within the wider property and asset management team and reports directly into the Head of Asset & Property Management.
The Role
You will take full operational ownership of your allocated properties, ensuring they are safe, compliant, well-maintained and presented to the highest standard. The position requires a confident, proactive operator with strong knowledge of statutory compliance and the ability to work both independently and collaboratively.
Key Responsibilities Operations & Site Management
* Oversee all FM services and site operations across allocated properties.
* Conduct regular inspections in line with internal processes and legal requirements.
* Carry out routine inspections of void properties, ensuring security, condition and readiness for viewings or handovers.
* Act as the primary FM contact for tenants, building strong relationships and resolving issues promptly.
Contractor & Service Provider Management
* Manage day-to-day contractor performance, ensuring service levels are met and improved over time.
* Coordinate hard and soft FM services including M&E, security and cleaning.
* Support the tendering of FM contracts and maintain up-to-date contract documentation.
Budgeting & Service Charges
* Work with Asset Managers to obtain costs and assist in annual service charge budget setting.
* Manage and monitor operational expenditure throughout the year, ensuring accuracy and cost control.
* Recommend maintenance and project works for future budgeting cycles.
* Oversee purchase orders, invoice approval and cost allocation processes.
* Support year-end service charge reconciliation and identify opportunities for efficiency savings.
Compliance, H&S and Insurance
* Ensure full statutory compliance across the portfolio, including H&S, fire safety, water hygiene, asbestos and more.
* Coordinate statutory testing, PPM delivery and reactive works with the wider team.
* Close out actions from H&S and engineering insurance reports and review RAMS when required.
* Report property damage and potential claims to the relevant internal teams.
Collaboration & Reporting
* Hold monthly site reviews with Asset Managers, discussing performance, risks and tenant matters.
* Prepare accurate reports, records and updates for internal stakeholders.
* Identify opportunities to improve processes across the business.
Operational Support
* Support site-specific initiatives including capex projects, refurbishments and dilapidations.
* Assist with business plan preparation and highlight potential leasing or development opportunities.
* Support mobilisation of new acquisitions and handover of disposed assets.
* Contribute to due diligence and tenant fit-out review processes.
* Liaise with insurers and loss adjusters on claims when required.
Ideal Candidate Profile
* Significant experience managing facilities across multi-site, mixed-use (commercial and residential) portfolios.
* Strong stakeholder and tenant engagement skills, with a customer-focused approach.
* Highly organised, proactive and detail-driven, with strong problem-solving capabilities.
* Confident managing third-party contractors and service providers.
* Strong understanding of service charge budgeting and reconciliation.
* Proficient in Microsoft Office and reporting tools.
Qualifications & Training
* Industry-recognised qualifications (e.g., IOSH, NEBOSH, IWFM or relevant technical certifications), or a willingness to work towards them.
* Strong understanding of statutory building compliance and H&S legislation.
* Full UK driving licence and willingness to travel across sites.
* Commitment to continuous professional development and staying up to date with legislative changes.