Overview
Application Deadline: 19 September 2025
Department: Corporate Services
Employment Type: Permanent - Full Time
Location: Priory Northern Office
Reporting To: Call Centre Manager
Compensation: £30,000 / year
Our Central Division plays a vital role in ensuring that our operational and administrative functions are delivered efficiently, enabling us to maintain the highest standards of care across our organisation.
Location of the role: Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton on Tees, TS17 6EN
Responsibilities
* Triaging self-referred and PMI funded patients contacting the CSC for suitability and directing referrals to the most appropriate pathway in line with the stepped care model and service contracts.
* Signposting unsuitable patients to alternative support or advisory services as appropriate.
* Liaising and managing contact from patients via telephone and referral managing platform
* Adhering to risk protocols and calling patients if required to assess current risk
* Keeping coherent records of all clinical activity in line with Priory’s protocols and using these records and clinical outcome data in clinical decision-making
* Working closely with referral coordinators to ensure that appropriate referral arrangements are in place where needed to maintain a stepped care approach
* Preparing & updating clinical information for all patients
Qualifications
* Ability to work a varied shift pattern including weekends (E)
* Professional accredited postgraduate qualification in Low Intensity Psychological Interventions - Desirable
* An up-to-date BPS or BABCP Membership - Desirable
* Post-qualification experience of working as a PWP - Desirable
* An understanding of addiction issues, or a willingness and motivation to learn more about this presentation and treatment options.
* BABCP PWP Registration
* An understanding of a triage system in primary & secondary care
Benefits
We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
* 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
* Annual leave entitlement increases based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
* Length of service recognition awards – every 5 years
* Employee Assistance Programme
* Competitive Pension Scheme
* Initial Disclosure Check Cost covered, if applicable to role
* ‘My Possible Self’ App and health-related benefits
* Online discounts and cashback rewards – Priory Perks
* Smart Technology scheme (qualifying period)
* Cycle to work scheme (qualifying period)
* Smart Holidays (qualifying period)
* Gym Flex (qualifying period)
* Healthcare Cash Plan – Simply Health Scheme
* Eye Care Vouchers
* ‘Cash for Colleagues’ – Employee referral scheme
* Career Pathways Programme – for development and further qualifications
* Parental Leave Gift
Please take the time to familiarise yourself with the full job description attached prior to making an application.
Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
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