Blueleaf are looking for a Business Systems Analyst to join their IT Team in Crawley, West Sussex. They are responsible for providing expert and professional IT Business Systems Analyst services centred around core, business processes which are underpinned by technology products such as ERP (NetSuite) and e-commerce platform (bespoke solution) including shaping and running successful projects, products, and work packages. You will be required to work 40 hours a week, Monday to Friday, typical office hours are between 08:00am to 4:30pm. Primary Responsibilities Own relationships with key Netsuite users across departments Track and improve service performance on the ERP and e-commerce platform Act as the point of contact for designated business functions understanding their business processes and ensuring compatibility with the ERP Collaborate with business functions and Technical Service Delivery to ensure change requirements are effectively assessed and deployed with minimal disruption Ensure incidents and service requests are appropriately and effectively prioritised and resolved Ensure the ERP system is administered efficiently and effectively, meeting business needs while ensuring appropriate system security and controls are in place Engage with vendors and review technical proposals to ensure proposed technical solutions meet the business requirements Meet regularly with the ERP Support Vendor to analyse performance, provide insight, and agree priorities for improvement Ensure the ERP interfaces and functions correctly with the E-Commerce platform Experience and Qualities Deep understanding of Netsuite ERP Taking the lead in effectively managing Netsuite ERP in an Operational environment Support users and have an understanding of the standard business processes, standard accounting practices, advanced features, options and capabilities of Netsuite Continual Service Improvement – Ability to analyse current processes identify and implement process optimisation opportunities to existing processes Communication – A strong communicator and listener who can translate messages and communicate confidently with a diverse group of stakeholders across all levels Prioritisation – Proven ability to manage and communicate priorities and progress on multiple concurrent workstreams Teamwork – Ability to build and maintain strong working relationships with other IT team members and broader business stakeholders About Blueleaf At Blueleaf, we believe those who care for others are extraordinary. We're here to support them and ensure they never feel alone, and by understanding our clients needs and challenges, this allows us to find the right solutions to achieve their desired outcomes, as well as providing the essentials that every care home needs. In an industry which is all about people, we value relationships above all else, we take the time to get to know them, listen to them, and walk in their shoes and those of their residents - always living our values: 'Stronger Together, Achieve the Outcome, Lead the Way and Care. Always'. With over 30-years’ experience in the care home sector and occupying a large portion of this market, Blueleaf is continually looking at ways to expand and grow by seeking new opportunities, and to use its experience and expertise to help care homes deliver outstanding care for their residents. Blueleaf is an equal opportunities employer. What will we offer? We will offer a competitive salary, with paid breaks, and 33 days holiday inclusive of bank and public holidays. You will be eligible for inclusion in a discretionary bonus scheme and a number of welfare benefits, such as auto-enrolment into our pension scheme, Death in Service benefit, access to our Medicash scheme that provides cash back towards everyday healthcare bills and a wide range of other wellbeing benefits including access to an employee assistance program. Location You will be located at our Crawley Depot in West Sussex. Next Steps Apply now! By applying for this role you give us consent to process your personal data for recruitment purposes only. A copy of our data privacy notice is available on the following link. Blueleaf Limited - Data Privacy Notice