Parts Advisor
Location: Cardiff
Hours: Mon-Fri Days (40 hours) & Sat morn on a rota
40 hours a week, 7am - 9am to 4pm -6pm, on a rota basis.
Salary: £29,000-£32,000+ depending on experience + bonus
Our client, a reputable and customer focussed dealership in Cardiff is recruiting for a Parts Advisor.
Responsibilities
* Receive all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
* Actively promote new customer business generation and liaise with manager/aftersales executives
* Keeping customer / workshop updated on backorders and part availability.
* Pick all parts from parts stores and allocate to technicians in the workshop accordingly.
* Liaising with suppliers.
* To maximize sales opportunities through upselling and campaigns
* To be responsible for key account customers; developing sales and opportunities to increase spend.
* Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems are referred to the job holders immediate supervisor
The Successful individual:
* Will have experience in a part advisor role: car or commercial
* Will provide excellent customer service
* Will have excellent organisational skills
* Will be a team player.
Please call Suzanne on (phone number removed) or submit your CV