We need a Senior Solutions Engineer to help our customers improve their security posture. As an SE at DomainTools, you will have the opportunity to work with large companies and integrate our products into their systems (SIEM, TIP, SOAR).
You are talented, driven and insanely curious, focused on helping Enterprise / Gov / Mil Customers operationalize the DomainTools product suite. You are excited to dive into all aspects of our go-to-market organization to help our teams with demos, PoVs, presentations, customer training, support marketing at conferences, and drive resolution of technical support escalations.
Job Responsibilities
* Collaborate with customers and internal teams to design tailored solutions that meet specific customer requirements.
* Deliver technical product presentations and demonstrations, to showcase how DomainTools solutions address customer needs and to get the Technical Win.
* Collaborate with Regional Sales Directors / Expansion Managers & Renewals Managers to deliver targeted demonstrations that tie in our products' capabilities to desired customer use‑cases.
* Become an expert in delivery of the DomainTools Engage training program with a view toward enabling our customers to more effectively derive value from DomainTools products.
* Utilize your expertise in Cyber Threat Intelligence to learn where DomainTools data intersects, as well as the competitive landscape.
* Collaborate with the DomainTools product and engineering teams to define and test new features across all products that leverage current and emerging DomainTools datasets and adapt to changes in new integrations.
* Be diligent in documenting best practices and lessons learned. Champion the creation of new documentation and learning content for both internal teams and an external audience.
* Ensure excellent service and support for customers by creating long‑term business relationships, creating innovative solutions to push user adoption and maximize the value of our products and/or integrations.
* Utilize Confluence, Jira, Zendesk and Salesforce to track all pertinent information related to products, features, bugs, opportunities, and accounts.
* International Travel may be required (~40%).
Requirements
* Demonstrable experience in enterprise SaaS, Fortune 500 in a similar customer‑facing role.
* Knowledge of MEDDPIC Sales methodology.
* Ability to drive conversations based on product value rather than only feature functionality.
* Working knowledge or recent experience with scripting languages (basic authoring), modern object‑oriented programming languages (reading, not authoring), databases, and analytical tools.
* Experience communicating effectively with customer engineers about a product's technical capabilities, including API endpoints and integration use cases.
* Experience in active troubleshooting of complex technical issues.
* Fast learner, insanely curious, adept at both understanding and articulating new technologies and their corresponding value propositions on the fly.
* Ability to excel in a high‑pressure, fast‑paced environment.
Preferred Qualifications
* Experience or familiarity with the CyberSecurity industry.
* Understanding of common OS, Browser, OSI Stack, DNS, Domain Registration, TCP/IP and networking technologies.
* Good understanding of various firewall and web proxy technologies.
* Working knowledge of SIEM / TIP / SOAR platforms.
* Familiarity with JSON / RESTful API endpoints.
* Familiarity with Big Data concepts and the management of large on‑premise datasets.
Seniority level: Mid-Senior level
Employment type: Full‑time
Industries: Technology, Information and Internet
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