Overview
Job Title: Technical Support Specialist
Contract Type: 12 months
Work Pattern: Hybrid - 1 day from home, 4 days in the office (after training)
Salary: 14 per hour
Location: Solihull, B90 8AJ
What You'll Do
* Deliver technical support services in Remote Patient Monitoring and CRM devices.
* Provide accurate technical information to customers in response to inquiries and field reports.
* Support field Clinical Specialists and Territory Managers with sales support, remote care, device management, regional training, and troubleshooting.
* Assist in the delivery of educational materials for new product training and in-service seminars to physicians, nurses, and sales representatives.
* Provide technical and clinical assistance to Regulatory Affairs personnel when required.
* Collaborate with international teams to resolve product and clinical issues involving overseas customers.
What You\'ll Need
* Experience in a support, troubleshooting, or customer service role (degree preferable).
* Strong customer engagement and interpersonal skills.
* Excellent verbal and written communication skills.
* Proficiency in using analytical tools and software.
* Ability to work collaboratively in a fast-paced, dynamic environment.
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
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