Responsibilities
* Responsible for the effective running of the dental reception, dealing with enquiries and arranging and confirming appointments, both face to face and via telephone, interpreting as necessary the needs of both patients and clinicians enabling situations to be dealt with promptly and efficiently.
* Responsible for printing confirmation letters.
* Ensuring effective processing of patient information, preparing and maintaining patient records, ensuring that all letters and correspondence relating to patient care and treatment is filed accurately.
* Managing the re-booking of any appointments via telephone.
* Maintain the waiting room by replenishing information leaflets and ensuring that all relevant literature is up to date and current.
* Work proactively as part of the team to complete reception tasks and deadlines to enable the service to perform efficiently.
* Maintain the appointment system to ensure that surgery time is utilised appropriately.
* Record referral and communication correspondence in the patient's notes and action accordingly.
* Obtain and retrieve records, as requested, liaising with patients, staff, health professionals or outside agencies as required.
* Prioritise own workload and when required work independently managing the department administration and provide appropriate advice.
Qualifications
* The Dental Service provides a wide range of treatments to a diverse group of people; therefore, good interpersonal skills are required to fulfil this frontline role.
* You will be part of a team of Receptionists across Cambridgeshire so good communication and teamwork skills are vital.
* You must possess excellent communication and people skills as some patients may present with complex needs or have a language barrier.
* This is an extremely busy service offering a wide range of treatments to a diverse group of people. Our clinics in Cambridgeshire offer Additional Needs Dentistry and Minor Oral Surgery, thus good time management skills are imperative.
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
We are looking for multiple candidates and have 44 hours per week available, working Monday, Tuesday, Wednesday, Thursday and Friday.
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