A global customer experience leader is seeking a Real-Time Analyst based in Kingston upon Thames. This full-time position involves supporting the effective scheduling solutions for a major fintech client. Key responsibilities include real-time analysis, managing agent schedules, and liaising with operations teams to ensure adherence to service levels. Ideal candidates will possess strong analytical skills, communication abilities, and experience in a call centre environment. This role is primarily on-site and offers an opportunity to grow within a supportive culture.
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