Job Title: Service Coordinator
Location: Warmley, BS30
Salary: Competitive, dependent on experience
Hours: 08:00-17:00 Mon-Fri
An exciting opportunity has arisen for a Service Coordinator to join a leading generator hire company based in Bristol. The role focuses on supporting the Service Department and its team of field engineers, planning and scheduling customer servicing requirements. You will liaise with both internal and external customers, so excellent communication skills are essential.
Key Responsibilities:
* Process and arrange monthly service jobs from the service due audit report.
* Plan, schedule, and execute all customer servicing requirements.
* Organise Service Department engineers to respond to customer needs while maximising available resources.
* Ensure engineering resources are allocated efficiently and profitably.
* Quality check service reports and job sheets, maintaining records for invoicing and departmental budgets.
* Update generator records with new information, e.g., serial numbers.
* Deal professionally with customer enquiries and continually seek ways to improve customer support.
* Raise quotations after service visits where required.
* Ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met.
* Arrange customer breakdown repairs and order parts by liaising with the Service Sales and Parts Support teams.
* Provide support to field service engineers to ensure tasks are completed, including occasional out-of-hours work.
* Book and prepare equipment for each job, ensuring it is serviceable and available.
* Produce Risk Assessments and Method Statements for service works using the template library.
Skills and Experience Required:
* Keen interest in mechanical or electrical equipment; generator knowledge advantageous but not essential.
* Strong organisational, communication, and customer service skills.
* Commercial awareness to ensure jobs are cost-effective and identify business opportunities.
* Proficient IT skills, including Excel, Word, Outlook, and experience with CRM systems such as SAP, Kerridge, or Microsoft Dynamics MS365.
* Ability to multi-task, work under pressure, and build effective working relationships.
Benefits:
* EOT Bonus Scheme – share in company profits.
* Training, upskilling, and career progression opportunities.
* Company pension scheme and private medical scheme with low excess.
* Life assurance with access to additional healthcare support and counselling.
* 23 days holiday plus bank holidays, increasing with length of service.
To apply, please send a current CV. If you have any questions, please contact Pertemps Technical on 0117 929 4422, option 3.