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2nd Line EUC Analyst, Leeds, West Yorkshire
Client:
Location: Leeds, West Yorkshire, United Kingdom
Job Category: Other
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EU work permit required:
Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
2nd Line EUC Analyst
Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position supporting MAC/Windows OS, 365 suite (Intune/Autopilot), Azure Virtual Desktop, and Cloud printing solutions.
Our client offers a day rate of £250 to £300 PD for a 6/12-month project based in Wolverhampton - 5 days per week.
Key Responsibilities:
* Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation.
* Fulfill service requests in line with SLAs and communicate updates to users throughout the process.
* Escalate Major Incidents and Risk Events for management visibility and resolution.
* Participate in Mobile Device Management, enrolling new devices, maintaining stock, and repairing/replacing defective devices.
* Support Desktop Hardware (Desktops, Laptops, Thin Clients), ensuring stock is available for deployment.
* Support Meeting Rooms with hardware/software updates and maintenance.
* Administer Webex/Teams for users, including provisioning, plugin updates, and managing leavers.
Key Experience:
* Proven experience in a 2nd line support role within a service desk or EUC environment.
* Experience in financial or professional services industries.
* Supporting MAC & Windows OS systems using JAMF.
* Knowledge of AD, ServiceNow, Webex/MS Teams, Citrix, and Cloud printing solutions.
* Experience in setting up meeting rooms, building laptops, printers, and hardware support.
* Supporting VIPs, C-Suite, and Senior Managers.
Note: The interview process is straightforward, and candidates must start ASAP. Candidates with a 4-week notice period will not be considered.
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