2nd Line IT Support with Training – Leeds City with Free Parking REF 991
Location: Outskirts of Leeds city centre but with free parking
Salary: Up to 27,500
Hours: 9:00 - 17:30
Title: IT Support Analyst
With over 90 years experience, this leading manufacturer of the world’s most advanced medical aid technology is offering the chance to join their team as an IT Engineer.
Their US office, based in San Antonio, Texas, distributes products and provides support to customers in North and South America. They also have many international partners who distribute their products and support customers worldwide.
The UK offices are based in Surrey and Leeds. You would be solely based from the Leeds office, with the chance of international career opportunities.
Job Spec
1. To provide technical support, answering support queries either onsite or via phone or email.
2. To maintain a high degree of customer service for all support queries.
3. To take ownership of user problems and be proactive when dealing with user issues.
4. To log all calls on the call logging system and maintain full documentation.
5. Respond to enquiries from clients and help them resolve any hardware or software problems.
6. Support users in the use of computer equipment by providing necessary training and advice.
7. To allocate more complex service issues to the relevant IT Support member.
8. Maintain reports and logs in line with departmental policy.
9. Obtain quotes and process orders in line with departmental policy.
10. Setting up and configuring new laptops and desktops.
11. Installing authorised software to laptops and desktops.
12. Configure other computer systems and peripherals as instructed.
13. If required, undertake trips to other sites/data centres including staying overnight where appropriate.
14. Any other duties as requested by the IT Manager.
Technical Domain:
* AD support
* Office 365 Admin
* Infrastructure (LAN / WAN / WIFI)
* IT asset management, purchasing & setup.
Gaps in knowledge - full training provided.
This is a customer-facing role (internal employees as well as external customers). Skills-wise, it is a general desktop support role:
* Desktop Hardware Support
* Windows 10 & Server
* Desktop Software
* Communications (Mobile / Desk phone)
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