As a leading mechanical and electrical contractor based in South Wales, we are looking to strengthen our team with a Service Coordinator (maternity cover). Ideally, the successful candidate will have experience/ knowledge in the Building Services, Plumbing, Heating, Air Conditioning and Electrical field services.
Key Responsibilities
* You would be the first point of contact for inbound telephone calls
* Raising servicing call-out paperwork and jobs
* Booking of service visits with customers
* Coordinate with the service team, engineers, & sub contractors
* Post works completion, ensuring necessary paper work completed and entered onto in house computer system
* Maintaining customer asset lists and records
* Preparation of service invoices
* Estimate for service works, service contracts & chase estimates
* Raise new service contracts and service contract renewals
* Raising and expediting of Purchase Orders
Key Skills
* Experience in using the service management software “Job Logic”
* Excellent telephone manner
* Team player
* Ability to communicate with customers, suppliers and service team
* Excellent organisational skills
* Ability to remain organised and work well under pressure
* Ability to learn new information with an excellent memory
* Ability to manage customers’ expectations
* Experience in technical support is desirable
* Good geographical knowledge is desirable
What We Offer
Job Type: Office-based
Salary: £12.35 per hour
Hours: 30-35 hours
About Riverside
Riverside represents 40yrs of innovation, proven success and professional delivery in giving the customer total control over their environment. We offer consulting, planning, design, manufacture, installation and maintenance in all aspects of commercial and industrial: Cooling, Heating, Ventilation and Electrical.
* Company pension
* On-site parking
* Sick pay
How to Apply
Apply by email with your C.V and supporting information to aimee.john@riverside.co.uk
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