Resident Services Associate – Cardiff
Leading Build-to-Rent Provider | Permanent | £26,000 + Discretionary Bonus
Shift Patterns: 8am–5pm | 9am–6pm | 11am–8pm (with occasional Saturdays)
Are you passionate about delivering exceptional customer service? Do you enjoy working in a vibrant, people-focused environment where no two days are the same? Join a leading Build to Rent provider as a Resident Services Associate and play a key role in shaping an outstanding living experience for our residents in Cardiff.
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? About the Role
As a Resident Services Associate, you'll be the friendly and professional face of the community, ensuring residents feel valued, supported and proud to call the building their home. You'll help maintain smooth daily operations while delivering first-class resident services.
Your responsibilities will include:
1. Delivering excellent front-of-house service and supporting the resident journey
2. Handling reception duties, meet & greet, parcel management and inspections
3. Conducting lettings viewings and managing ad-hoc tasks
4. Supporting high-quality building operations including amenity management, unit checks, tenancy and income processes
5. Assisting with resident engagement activities and fostering a welc...