Job summary
Do you want to make a difference? Are you committed, caring, willing to learn, dedicated and have great attention for detail? We are looking for a motivated admin person with above average computer abilities and great interpersonal skills to join Northwick Park Cardiology team.
You must be proficient in the use of Excel, Outlook and Word and confident in the use of computer databases and booking systems as you shall be booking follow-up appointments for patients, or discharging them, as well as maintaining patient, RTT and appointment data.
The role is essential for the accurate capture of clinical activity data and requires a person with the flexibility, adaptability and focus to meet competing priorities and changing working practices.
Main duties of the job
* Work as part of the Cardiology Department multi-disciplinary team, providing an efficient administrative and reception service
* Record all outpatient attendances (cashing-up) on the Patient Access System
* Book follow-up appointments, discharge back to the GP and/or add to waiting lists
* File documents according to Information Governance policy
* Communicate with patients, visitors and staff in a professional and courteous manner
* Communicate effectively using all available forms of communication
* Maintain an uncluttered and tidy reception area
* Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
* Support the Managers and Supervisors in developing a patient focused service
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
* Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
* St Mark's Hospital: an internationally renowned specialist centre for bowel disease
* Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
* Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Details Date posted
22 August 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£29,651 to £31,312 a year Per Annum Including High Cost Area Supplement
Contract
Permanent
Working pattern
Full-time
Reference number
337-NP-8991LD
Job locations
LNWUH Northwick Park Hospital
Watford Road
Harrow
HA1 3UJ
Job description Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification
Job description Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification
Person Specification Education/ Qualifications Essential
* NVQ Level 3 or equivalent experience
* English at GCSE level
Knowledge & Experience Essential
* Experience of delivering excellent customer service
* Experience of working in a constantly changing environment without direct supervision
* Understanding of confidentiality, data protection and safeguarding
Desirable
* CERNER/NHS Experience
Skills, Abilities Essential
* Advanced keyboard skills
* Ability to input electronic data accurately
* Confident user of Excel and Outlook
* Experience of using Cerner
Attributes Essential
* Ability to remain calm under pressure
* Friendly approach to colleagues, staff and patients
* Empathises with and seeks to promote the welfare of others
HEART Values Essential
* Demonstrate commitment to Trust HEART values
Skills Essential
* Outpatient Dept experience
Person Specification Education/ Qualifications Essential
* NVQ Level 3 or equivalent experience
* English at GCSE level
Knowledge & Experience Essential
* Experience of delivering excellent customer service
* Experience of working in a constantly changing environment without direct supervision
* Understanding of confidentiality, data protection and safeguarding
Desirable
* CERNER/NHS Experience
Skills, Abilities Essential
* Advanced keyboard skills
* Ability to input electronic data accurately
* Confident user of Excel and Outlook
* Experience of using Cerner
Attributes Essential
* Ability to remain calm under pressure
* Friendly approach to colleagues, staff and patients
* Empathises with and seeks to promote the welfare of others
HEART Values Essential
* Demonstrate commitment to Trust HEART values
Skills Essential
* Outpatient Dept experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
London North West University Healthcare NHS Trust
Address
LNWUH Northwick Park Hospital
Watford Road
Harrow
HA1 3UJ
Employer's website
https://www.lnwh.nhs.uk (Opens in a new tab)
Employer details Employer name
London North West University Healthcare NHS Trust
Address
LNWUH Northwick Park Hospital
Watford Road
Harrow
HA1 3UJ
Employer's website
https://www.lnwh.nhs.uk (Opens in a new tab)
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