Location & Salary
Wilmslow (Hybrid – 3 days office, 2 from home). Competitive salary.
About Citation Group
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium‑sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
We’re on a mission to transform how SMEs achieve and maintain certification that drives real value for their businesses. As we continue to scale, we’re looking for an exceptional Product Director to take full ownership of our Certification portfolio, spanning Cyber, BeCert, SMAS, and our Global ISO services.
This is a rare opportunity to lead one of the highest‑growth areas of the Citation Group portfolio, that supports over 23k clients with £40m ARR.
You’ll join at a pivotal moment where strategic freedom, commercial ambition, and deep market need converge. We’re looking for someone who combines sharp business thinking with customer obsession, and who thrives in an environment where ideas turn into outcomes, quickly.
The certification portfolio sits at the heart of our client value proposition enabling commercial growth, protecting customers’ digital and operational assets, and embedding trust and compliance into their everyday workflows. These services are critical to how our clients operate and grow—and the roadmap ahead will build even deeper integration and automation to deliver on our product north star: making protection and compliance effortless, embedded, and empowering for every SME we serve.
The Role
* Growth at your fingertips: Our Cyber, BeCert, and SMAS services are growing rapidly and we’re only scratching the surface. This role gives you the keys to scale these platforms and define what certification looks like for thousands of SMEs in the UK and beyond.
* Strategic autonomy: You’ll shape the roadmap, define the vision, and build the case for investment. You’ll be given the freedom to challenge how things are done and the backing to make things happen.
* A voice in strategic decision‑making: Reporting to the Chief Product Officer and working closely with Commercial, Tech, Marketing, and Operations, you’ll help shape Citation’s next chapter as a more product‑ and innovation‑oriented business. You’ll have direct access to the executive leadership team and investors.
* End‑to‑end ownership: From proposition design to customer journey and go‑to‑market. You’ll be accountable for delivering real impact, not just features.
What you’ll be doing
* Own and drive the product strategy and roadmap for our entire Certification portfolio.
* Identify new commercial opportunities across markets, customer segments, and compliance verticals—and turn them into actionable product bets.
* Work closely with cross‑functional teams to deliver scalable, profitable, and differentiated propositions.
* Build strong relationships with stakeholders in Sales, Service Delivery, Technology, and Marketing to create joined‑up, high‑performing delivery plans.
* Use data, customer insight, and experimentation to drive decision‑making at pace.
* Play a leading role in shaping how we grow as a modern, commercially‑minded product organisation.
About you
* A commercially astute, execution‑focused product leader with proven experience in a high‑growth B2B or compliance‑oriented environment.
* Someone who combines strategy with sleeves‑up delivery—comfortable switching between vision and detail.
* Track record of bringing to market new propositions and scaling them successfully.
* Strong understanding of product economics, pricing, packaging, and monetisation strategies.
* Experience working with operational, sales, and technology teams to create seamless customer experiences.
* An entrepreneurial mindset: self‑starting, accountable, and confident challenging the status quo.
Perks
* 25 days of holiday + bank holidays.
* Birthday: a day off.
* Post‑wedding: extra weeks of holiday.
* Growing families: vouchers and special perks for expectant parents.
* Healthcare cash plan: private healthcare.
* Pawternity leave: a day off for a new furry friend.
* Community days: a day off to volunteer.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
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