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Apprentice Client Support Administrator, Birmingham
Location: Birmingham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 3a13bdf3d514
Job Views: 4
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description:
Description:
Mercer Marsh Benefits (MMB), part of Marsh McLennan, is a global leader in health and benefits, operating in 135 countries. We design benefits solutions tailored to local markets and provide insights, advice, and technology-driven solutions to support our clients' employee benefits needs.
We are seeking Trainee Client Support Administrators to join our teams in Bristol, Birmingham, and Chichester starting Monday, 13th October 2025. This role offers an excellent opportunity to start a career in financial services, supporting clients with employee benefits management.
What can you expect?
* A varied and challenging client support role contributing to MMB's success and your career in financial services.
* Providing account support, including preparing quote requests, processing renewals, and drafting reports.
* Supporting the consulting team with data gathering, organization, and analysis.
* Partnering with stakeholders to deliver excellent service.
* Receiving guidance from approachable leaders focused on your development.
* Participating in continuous improvement initiatives.
* Responding to client and provider queries in line with SLAs.
* Developing technical and market knowledge.
* Attending client meetings as needed.
What you need to have:
* 5 GCSEs at Grades 9–4, including English and Maths.
* Right to work in the UK or Ireland (no visa sponsorship).
* Experience in a client-facing role, e.g., retail or hospitality.
* Good knowledge of Microsoft Office applications.
* Excellent communication skills and rapport-building ability.
* Strong planning and organizational skills.
* Ability to work independently and in a team.
* Enthusiasm and pride in delivering quality work and service.
* Curiosity and willingness to develop new skills.
What makes you stand out:
* Team player who shares ideas and experiences.
* Enthusiastic about maintaining high standards.
* Interest in working in a diverse, collaborative environment.
* Attention to detail and multitasking ability.
Why join our team?
* Comprehensive training and industry-recognized CII qualification.
* Opportunities for career development and advancement.
* Daily learning and challenges.
* Exposure to experienced colleagues.
* Inclusive and positive culture valuing diversity.
Mercer, part of Marsh McLennan, is committed to diversity and inclusion. We support flexible working arrangements, expecting colleagues to work in-office or remotely at least three days a week, with designated 'anchor days' for team in-person collaboration.
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