Role: Front of House Manager Hours: 40 Monday to Friday between 8am-5pm, flexibility required to meet the needs of the business. Reporting to: Operations Manager At this corporate office, our front of house team strives to create memorable moments for clients and colleagues alike. Role Overview: We seek a dynamic individual to join our front of house team as Manager. Our team is responsible for delivering exceptional arrival and departure experiences for our visitors and colleagues, proactively managing the working floors, meeting rooms, and collaboration spaces, and providing in-depth knowledge of the building's facilities and amenities. As a key member of our team, you will play a vital role in crafting seamless and memorable experiences for our colleagues and visitors, exceeding expectations by going above and beyond to ensure every visitor and colleague feels valued and looked after during their time on site. Consistency, dedication, and diligence are essential for success in this role, as is the ability to lead and train a team of corporate receptionists and floor hosts effectively. The ultimate goal of the Front of House Manager is to act as brand ambassador for standards, run the shift, handle special requests including preferences for colleague's and visitor's time on site, as well as show intuition and empathy in all kinds of situations. To be an active and contributing senior member of the Front of House team, ready to step in and support any area at any time. Key Responsibilities: Lead: Ensure site procedures and service standards are followed at all times Be Visible: Work alongside the team, with a hands on approach Quality check: Observe, coach, and support the team Support: Act as main support to the FOH Leadership team and Facilities Manager Resolve: Make it right when we get it wrong Coordinate: Manage last minute shift changes, ensure aces are in places at all times, and ensure support is available to the team Security: Be vigilant at all times, to keep our colleagues and visitors safe Main Duties: Serve: Act with a 5* concierge mindset Available: Be highly visible, always available and the "go to" person for queries Manage: First point of contact for team relating to: absence planning and reporting, lateness, rota preparation, general queries Train: Provide enhanced training to the team and trainees Review: Check and ensure the working areas are setup and working as intended, to ensure colleagues and visitors are setup for success and can be productive whilst on site Support the manager to maintain accurate and up to date personnel files including working hours, payroll, training and development records in line with contractual requirements Share: Lead effective briefings at the start of end of each shift to set standards, keep the teams informed and engaged, collate any issues, feedback or risks and escalate the to the manager Standards: Carry out onsite facilities inspections, floor walks and service audits Touchpoints: Daily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as required Warm Welcomes: Conduct visitor arrival/departure check-in and check-out by managing and issuing access, in a manner aligned with a 5* hotel Step Up: Be a champion for diversity and inclusion on site Administration: Report preparation and other associated tasks People Processes: Support with the delivery of people related processes, such as recruitment, and HR activities What we are looking for: The ideal candidate will already have a minimum 2 years' experience in a similar role in a prestigious FOH environment. You will have a genuine passion for delivering personable, 5* hotel style service. You will be a natural leader, confident to support and guide the team to ensure their service delivery aligns with prescribed standards. You will enjoy the art of service, and be looking to progress your professional development. Qualifications: Relevant experience in a 5* property (desirable) Strong leadership, motivation, and people skills Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence Immaculate grooming, personal presentation and sense of style Must be able to identify and resolve issues, and to meet and exceed the expectations of our client Must be highly proficient in Outlook, Word, Teams, and Chrome Competent using visitor and space management tools, such as Condeco Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation Th, such as Condeco, ProxyClick, etc Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at. Since 1987, Mitie's 72,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.