Summary:
The Visitor Welcome & Retail Support role is essential in providing an exceptional experience for our guests in the hospitality and catering industry. This part-time position involves welcoming visitors, assisting with retail operations, and ensuring a high standard of customer service. The role is pivotal in enhancing the overall visitor experience and supporting the smooth running of our retail environment.
Responsibilities:
* Greet and welcome visitors in a friendly and professional manner.
* Assist customers with their purchases and provide product information.
* Maintain the cleanliness and organisation of the retail area.
* Handle cash and card transactions accurately.
* Support promotional activities and events to enhance visitor engagement.
* Respond to visitor inquiries and resolve any issues promptly.
* Collaborate with team members to ensure a seamless visitor experience.
Qualifications:
* Previous experience in a customer service or retail role is preferred.
* Strong communication and interpersonal skills.
* Ability to work effectively in a team and independently.
* Basic numeracy skills for handling transactions.
* Flexibility to work varied hours, including weekends and holidays.
* A passion for hospitality and providing excellent customer service.