Senior Spa Therapist - King Street Townhouse Hotel & Spa
Job Category: Hospitality
Division: THG Experiences
Location: UK, Manchester
Job Type: Full-time
About THG:
We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
About THG Experience:
THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel, and 100 King Street. Through these venues, we create exceptional experiences, services, and content that ensure our portfolio of brands and partners make real-world connections with their customers.
About the Role:
We are currently seeking a Senior Spa Therapist on a full-time basis to join our talented team at King Street Townhouse Hotel. We are looking for individuals with a passion for spa and wellness, ready to deliver exceptional service and enhance the experience for our esteemed members and guests.
Responsibilities:
* Greet guests at reception to deliver a memorable experience.
* Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations.
* Maintain a professional, clean environment ensuring that our guests/members are comfortable.
* Fully understand existing treatments and procedures to effectively deliver a world-class service.
* Ensure that all treatment rooms are prepared and fit for purpose.
* Attend weekly/monthly team meetings and events.
* Deliver exceptional aftercare and retail recommendations to all clientele.
* Maintain high standards of presentation and cleanliness at all times.
* Deliver brand standards.
* Book clients and take phone calls.
* Achieve treatment and retail targets.
Requirements:
* Specific experience within a spa/health club environment.
* Qualified to NVQ level 3 or equivalent.
* Experience with ESPA and Elemis is preferred but not essential.
* Impeccable attention to detail and customer service experience.
* Proven experience working as part of a successful team with excellent interpersonal skills.
* Knowledge in our brands NVQ level 3 beauty therapy or equivalent.
* Previous beauty therapy experience in a 5-star/luxury background.
* Natural leadership qualities.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Apply for this job:
* First Name
* Last Name
* Email
* Phone
* Resume/CV
* Do you have the right to work in the UK?
* What is your notice period?
* What are your salary expectations?
* Are you qualified in Level 3 Beauty Therapy?
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