Commercial and Operations Manager
Cleckheaton, West Yorkshire (onsite); £45,000 - £55,000 per annum, depending on experience; Full-time, Permanent.
We are looking for an experienced Commercial and Operations Manager on behalf of a growing, award‑winning business operating within a technical B2B environment. This senior leadership opportunity connects commercial success with operational delivery, ensuring customers receive an exceptional experience from enquiry through to delivery.
The Role
As Head of Commercial & Operations Manager, this role leads the end‑to‑end commercial operations function, ensuring customer orders move efficiently from quotation through to delivery. Covering sales order processing, account management and customer service, the focus is on aligning operational delivery with commercial objectives. Acting as the link between strategy and execution, the role drives process improvement, strengthens cross‑functional collaboration and ensures systems and workflows support growth, efficiency and profitability.
Key responsibilities
* Lead the full B2B sales order process, ensuring accuracy, efficiency and strong margin control
* Drive customer satisfaction, retention and growth through high service standards
* Oversee operational workflows, identifying bottlenecks and implementing improvements
* Develop and optimise CRM and ERP systems to enhance performance and reporting
* Analyse commercial data using Excel and KPI dashboards to identify trends and opportunities
* Lead and develop a multi‑functional team, ensuring accountability and high performance
* Collaborate with sales, engineering, supply chain and production to align operations with business goals
* Support financial performance through monitoring revenue, margins, forecasting and cost control
* Drive system and process improvements in collaboration with internal teams and external providers
About you
* Proven experience in a senior commercial manager or operations manager role within a B2B environment
* Experience within engineering or a technical sector would be advantageous
* Strong people manager, calm, organised and able to prioritise effectively
* Highly systems‑focused with experience improving CRM and ERP platforms
* Advanced Excel and strong data analysis capability
* Commercially astute, with a clear understanding of margin, forecasting and cost control
* Proactive, decisive and able to solve problems independently
* Comfortable working cross‑functionally across multiple departments
* Experience leading change and driving operational improvements
Desirable
* Experience with Business Central (BC)
* Experience building or restructuring a commercial operations function
* Exposure to international customers and export processes
This is an excellent opportunity for a commercially minded operations leader who wants to make a tangible impact. If you are looking for a role where you can influence strategy, improve systems and lead a high‑performing team, this could be the next step in your career.
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