Customer Service Advisor Shefford £29,000 £32,000 Benefits Are you passionate about customer service and looking for a role where you can make a real difference every day? Were looking for someone who thrives in a busy environment, enjoys problem-solving, and takes pride in delivering excellent service. Youll be at the heart of the branch supporting customers by phone, email, and at the trade counter, while also helping to keep logistics and operations running smoothly. About the Company Youll be joining a global leader in battery collection, recycling, and distribution, supporting industries that keep the world moving. With operations across Europe and beyond, the company combines strong heritage with a forward-thinking approach, investing in people, technology, and sustainability. They are committed to developing their teams, building a culture of continuous improvement, and making a positive impact on both customers and the environment. Whats in it for you? £29,000 £32,000 salary depending on experience Bonus Sick pay 25 days holiday bank holidays Pension scheme salary sacrifice with company matching up to 6% Life assurance 3x your salary Employee Assistance Programme including up to 6 counselling sessions per case Ongoing training and leadership development with internal and external providers What youll be doing Handling customer enquiries via phone, email, and at the trade counter Processing sales orders, returns, and credits through the ERP system Liaising with the warehouse and field sales teams to ensure smooth order fulfilment Providing advice on products, warranty processes, and technical queries Overseeing van fleet KPI input, maintenance, and paperwork Supporting the branch manager with site maintenance and operational tasks Ensuring high standards of health & safety are met at all times What were looking for Previous customer service experience (ERP system knowledge a bonus) Strong communication skills, both written and verbal Confident handling customer enquiries by phone and email Organised and methodical, able to manage multiple tasks effectively Positive, team-oriented, and eager to learn and improve Comfortable working in a fast-paced office environment This is an excellent opportunity to build your career with a supportive business that values people, service, and continuous improvement. If you want to be a customer service advisorwith a market-leading global company, please apply, and Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, will be in touch. JSL - RecruitmentThe right way. Specialists in: Automotive Aftermarket Recruitment Sales and Marketing Recruitment Senior Appointments and Executive Search