The Crown Spa Hotel is a prestigious 4-star hospitality destination in Scarborough. We specialise in hosting corporate meetings, conferences, weddings, and private events, ensuring every occasion is executed flawlessly. We are seeking a highly organised and customer-focused M&E Coordinator to oversee the planning and execution of events within our hotel.
Key Responsibilities:
Event Coordination: Manage all Meetings & Events (M&E) bookings, ensuring seamless execution from inquiry to completion.
Client Relations: Serve as the primary point of contact for clients, providing expert guidance and support throughout the event planning process.
Internal Collaboration: Work closely with departments such as the Kitchen, housekeeping, and front desk to ensure all event requirements are met.
Venue Management: Oversee the setup and breakdown of event spaces, ensuring they meet client specifications and hotel standards.
Marketing & Sales Support: Assist in promotional activities, networking events, and sales initiatives to attract new business.
Administrative Duties: Maintain accurate records of bookings, contracts, payments, and post-event evaluations.
On-Site Supervision: Be present during events to ensure smooth operations, troubleshoot issues, and provide exceptional customer service.
Requirements:
Experience: Previous experience in M&E coordination, hospitality event management, or hotel operations .
Skills: Strong organisational, multitasking, and problem-solving abilities.
Communication: Excellent verbal and written communication skills, with a customer-centric approach.
Flexibility: Ability to work evenings, weekends, and holidays as required.
Attention to Detail: A keen eye for detail to ensure flawless event execution.
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