Job Summary
An exciting opportunity has arisen for patient focused Advisors/Call Handlers to support our busy National Team, based at our Head Office in Great Park (NE13 9BA). You will work on a hybrid basis. This is a fantastic opportunity for recent psychology graduates with admin experience! This is a permanent, full time role (37.5 hours per week).
Responsibilities
As a Patient Coordinator, you will work flexibly across all our services using our systems and you will manage all calls and referrals into the service, assisting clients who may be experiencing a range of mental health conditions. You will act as a liaison between the patient and the clinical team, ensuring that any relevant information is provided promptly to those who need it, and all patients receive a positive, high-quality, and seamless experience throughout. Patient Coordinators will ensure that the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales at every step.
Details
* Salary: £24,637.56 a year
* Contract: Permanent
* Working pattern: Full-time (37.5 hours per week)
* Location: 2 Esh Plaza, Sir Bobby Robson Way, Gosforth, NE13 9BA
* Reference number: B0419-25-0116
About Us
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:
* 30 days annual leave plus bank holidays (rising to 32 days at 5 years service) and the option to purchase or sell day
* Enhanced pension
* Wagestream-ability torelease earnings, giving youinstant access to your pay
* Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions Shopping discounts with the opportunity to sign up for a Blue Light Card
* Enhanced life assurance scheme, payment being three times your annual salary
* Plus, many more great benefits on offer!
Equal Opportunities
We champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+, Black, Asian and minority ethnic, menopause and neurodivergent communities.
Application Notice
Once we have received a sufficient number of applications, we reserve the right to expire vacancies, so please submit your application as soon as possible.
Person Specification
* Have excellent communication skills, are caring and empathetic, and want to help make a real difference to people's lives
* Are confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way
* Are resilient and resourceful and able to manage calls that may potentially be distressing or an emergency
* Have excellent customer service skills and confident telephone manner
* Are an inspirational team player with excellent communication skills and able to work collaboratively
* Are computer literate and have good understanding of Microsoft Office
* Are able to deliver required performance targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer name: Everyturn Mental Health
Address: 2 Esh Plaza, Sir Bobby Robson Way, Gosforth, NE13 9BA
#J-18808-Ljbffr