Job Description
About Milton Hill House
Set in 22 acres of tranquil parkland just 13 miles from Oxford, Milton Hill House is an elegant Georgian manor house offering a blend of historic charm and modern comfort. With 120 bedrooms, 20 meeting spaces, a restaurant, and leisure facilities, we host everything from business conferences to stunning weddings. We pride ourselves on warm service, attention to detail, and delivering exceptional guest experiences.
Role Overview
We are seeking an experienced, driven, and hands-on Operations Manager to lead the daily operational functions of the hotel. You will be responsible for overseeing the smooth running of all departments including Front of House, Housekeeping, Food & Beverage, and Events, ensuring consistent delivery of high service standards and driving commercial performance.
Key Responsibilities
1. Lead, manage, and support operational department heads to ensure day-to-day excellence.
2. Ensure high levels of guest satisfaction across all touchpoints, promptly addressing any issues.
3. Implement and maintain service standards in line with brand expectations.
4. Drive operational efficiency while maintaining quality and compliance with health & safety, hygiene, and licensing standards.
5. Manage budgets, cost controls, and performance targets acro...