JOB DESCRIPTION
Location: Home Based - with daily travel to one of our three sites in Basingstoke, Bristol and Banbury
About The Team:
The HelloFresh Delivery Network (HFDN) is a critical part of our UK growth strategy, improving customer experience while reducing cost to serve. As we expand the network, we are looking for a Regional Manager for the West, responsible for the performance, stability, and startup/scale-up of three delivery sites, including one small satellite location.This role sits at the heart of execution. You will own day to day regional performance across safety, service, and cost, while also playing a key role in expanding capability, embedding standards, and preparing sites for growth. The role requires a strong grounding in B2C home delivery operations, confidence managing multiple locations, and the ability to translate plans into consistent on-the-ground execution.
What You Will Be Doing:
1. Own end-to-end performance across three HFDN sites in the West, ensuring consistent standards despite differences in scale and maturity
2. Act as the senior operational lead for the region, accountable for service, cost, safety, DSPs.
3. Stabilise and scale new and smaller sites, ensuring they are operationally sound and aligned to HFDN ways of working
4. Oversee final mile delivery operations, from box handover and van loading through to route execution
5. Drive delivery accuracy, service reliability, and customer experience across all sites
6. Work closely with planning and central teams to ensure routes are executable and efficiently delivered on the ground
7. Work closely with central Logistics and HFDN development teams to embed new processes, tools, and standards
8. Identify operational risks and improvement opportunities, using data to drive decisions
9. Support future site launches and expansion activity in the region, acting as a key operational input
10. Ensure high standards of health and safety and compliance across all sites
11. Oversee cost control, invoice approval, and regional budget adherence
12. Handle escalations relating to customer complaints, insurance claims, and delivery incidents
Who You Are:
13. Proven experience leading multi-site logistics or home delivery operations, ideally within B2C, FMCG, or last-mile environments
14. Comfortable owning regional performance rather than a single site
15. Strong people leader with experience managing Drivers and site teams
16. Confident operating in fast-changing environments, including new site launches or expansion phases
17. Solid understanding of fleet operations, driver models, and final mile delivery challenges
18. Data-driven, with the ability to balance cost, service, and safety
19. Experienced in health and safety, incident management, and operational risk
20. A demonstrable track record of reducing errors and improving operational performance at scale
What you will get in return:
21. 70% off HelloFresh or Green Chef boxes
22. Company pension scheme
23. Gym membership
24. Bupa private medical insurance (including dental & family cover options)
25. Mental health first aiders and an employee assistance programme
26. Dog friendly office! (London site only)
27. Nursery support scheme
28. Cycle to work scheme
29. Group Life Assurance
Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.
You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.
If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.