About Us: Zero Plus Ltd is a trusted technology services partner to the UK Government and corporate sectors. We deliver secure, reliable, and scalable solutions to multiple UK public sector organisations. Supporting more than 20,000 end users, our mission is to enable secure cloud and end user services guided by our Zero Trust Security Model. Our teams specialise in Identity Verification, Managed Endpoints, Threat Detection, Secure Remote Access, and Adaptive Security Policies, balancing exceptional user experience with enterprise grade security. We operate under an ISO/IEC 27001 certified ISMS and an ITIL aligned service management framework, ensuring integrity, resilience, and operational excellence. Joining Zero Plus means being part of a growing, people first organisation where your career will be developed by working alongside experienced technology professionals supporting mission critical government services. Why Join Zero Plus? Great Location: Our modern offices in the Strand, London, place you at the heart of one of the city’s most vibrant areas, surrounded by history, culture, and excellent transport links High Impact Projects: Work on cutting-edge initiatives in secure cloud adoption and Zero Trust Security across multi-platform estates, supporting some of the UK’s most high-profile digital environments. Collaborative and Inclusive Culture: We are building a workplace where people feel they belong, are supported, and can thrive. Inclusion is embedded into how we work, every voice matters, and diverse perspectives strengthen our organisation. We welcome applications from people of all backgrounds and lived experiences. This includes gender, ethnicities, sexual orientations, and abilities, as well as those from a wide range of socio-economic and educational backgrounds. Our aim is to remove barriers where we can, ensure fairness in our processes, and create an environment where everyone can succeed and contribute meaningfully. Growth and Development: We are committed to your long-term career growth. From personal development plans to technical certifications, we invest intentionally in your development. We offer excellent personal development opportunities, including a £3,000 annual training allowance per employee. In addition, every Line Manager has an explicit requirement in their Job Description to actively support the personal development of each person in their team. This ensures you have the structure, support, and resources to grow with us. Purpose-Driven Work: At Zero Plus, your expertise directly supports national digital services, helping public sector organisations operate securely and confidently in complex environments. The Role: Contract to Perm: Initial contract with potential to convert to permanent (subject to performance and business needs) We’re hiring a Technical Writer to create and maintain high-quality documentation for our End User Computing (EUC) services and Zero Trust environment. You’ll work with engineering, security, and identity teams to produce clear internal documentation in Confluence, and publish curated, customer-facing content to SharePoint Online. What You'll Be Doing: Writing and maintaining service documentation, SOPs/runbooks, and knowledge base articles for our EUC team and supporting security/identity services. Producing customer-ready documentation and ensuring appropriate separation/redaction between internal vs external content. Documenting key processes: onboarding/off-boarding, device lifecycle, access/authentication flows, troubleshooting and escalation paths. Establishing and applying documentation standards (templates, structure, versioning, review cadence). Collaborating closely with SMEs and Test Service Managers to capture accurate content; keep documents current as services change. Some of the technologies you can expect to write about include: Zscaler (Zero Trust access patterns and support guidance) Okta (primary IdP) federated with Microsoft Entra (SSO/MFA, Conditional Access-aligned flows) Omnissa Workspace ONE (endpoint management, enrolment, compliance, troubleshooting) Jamf Pro (endpoint management, enrolment, compliance, troubleshooting) Microsoft 365 collaboration services with E5 security capabilities Endpoints (Windows, MacOS, iOS, Android) You do not necessarily need to have technical experience in these fields, however, the ability to grasp technological ideas and concepts is vital. What we are looking for: We would love it if you have: Proven Technical Writing experience in IT (EUC, identity & access, security, networking, or cloud services). Strong communication skills and the ability to simplify complex technical topics for different audiences (support teams, admins, customers/end users). Hands-on experience with Confluence and publishing content to SharePoint Online (or equivalent). Comfortable creating diagrams (Lucidchart/Visio/draw.io) and working with SMEs in fast-moving technical teams. Its not essential, but it would be great if you also had: Familiarity with Zscaler, Okta, Microsoft Entra, Workspace ONE, and Microsoft 365 security/E5 concepts. ITIL/service management documentation experience (service catalog, incident/change linkage). This role is ideal for someone with experience in operating in complex technical environments and can translate that complexity into documentation for our end users. We look forward to receiving your application!