Job Summary KL Talent Solutions is seeking a Transport Coordinator to join the team for one of our clients. The successful candidate will support the Transport Manager in the day-to-day management of the Transport Department, ensuring an efficient operation that meets business targets. This role involves working closely with drivers, the Transport Planner/Fleet Coordinator, and the transport office to ensure deliveries are on time, every time, while maintaining excellent customer service standards. Key Responsibilities: Loading and Delivery Communicate effectively with drivers and customers regarding any delivery issues. Monitor driver progress and locations to ensure delivery schedules are followed; contact customers proactively if deliveries cannot be made on schedule and escalate to the Transport Manager as needed. Scan and store all delivery notes for accountability. Produce and supply collection notes for customers requesting collections from site. Administration Lead the Transport Team in responding to telephone calls, monitoring the transport email inbox, and managing the driver WhatsApp group, ensuring all communications are addressed or allocated appropriately. Support the Transport Planner with route planning and cover this task during their absence. Ensure all information on the CRM system (Emax) is accurate and up to date. Monitor driver progress, anticipate delays, and proactively communicate with customers and relevant departments. Book driver accommodation for overnight stays and use driver location data to cross-check delivery schedules. Communicate proactively with customers regarding any missing or damaged deliveries. Oversee the damaged glass reporting process by monitoring driver communications and reporting incidents to Customer Service. HSE & Training Ensure all work conducted by the delivery team follows Health, Safety, and Environmental (HSE) best practices. Undertake any required training as directed by the Transport Manager (e.g., First Aid, IOSH). Adhere to all Health and Safety policies as outlined in the Company Handbook. Quality & Continuous Improvement Prepare daily and weekly operational reports for the Transport Manager and team, sourcing and presenting relevant data clearly and promptly. Collaborate with the Transport Manager to develop, implement, and share new processes for continuous improvement, optimising results and delivery quality. Participate in team meetings (safety, problem-solving) and lead the 8am Transport Meeting segments on Customer Service and Driver Progress. Assist the Transport Manager in investigating PCNs, incidents, and traffic accidents using transport systems, trackers, and vehicle CCTV, reporting findings for insurance, compliance, and training purposes. Perform any additional duties as assigned by the Transport Manager. Key Skills Excellent customer service skills Strong planning and organisational skills High attention to detail Effective communication skills Computer literate Ability to work under pressure Strong problem-solving ability Logical and structured approach